Efficient Open Economic Service System
In order to promote open economic work in order, Nanchang City set up efficient and professional open economic service system from top to bottom, and the institutions are set up as follows:
Municipal Opening-up Leading Team: Municipal Party Secretary acts as team leader, mayor acts as the first deputy team leader, other members of Standing Committee of Municipal Party Committee and Deputy Mayor in charge of tertiary industry act as deputy team leaders, Municipal Investment Promotion Bureau, Municipal Development and Reform Commission, Municipal Bureau of Finance, Municipal Land and Resources Bureau and other departments directly under city government act as member units. As the highest leading institution of open economic work of the city, the team is responsible for the decision of significant events.
Coordinating and Advancing Team of Municipal Industry Development (abbreviated as Municipal “Industry Five-person Team”): Mayor acts as team leader, members including executive deputy mayor, member of Standing Committee of Municipal Party Committee in charge of open economy and two deputy mayors in charge. The main responsibility of which is to guide as a whole the major industry development in the city, study and decide the important work and decisions of major industry development of the city applied for discussion by municipal opening office and the solutions and operation approaches on major problems of industrial development, coordinating to solve the difficulties and problems occurred in the promotion of major industry projects.
Municipal Opening Leading Team Office: executive deputy mayor concurrently acts as office director. It is a daily institution of open economic work of the city, also in charge of the office work of municipal “industry five-person team” and the daily jobs of investment guidance fund Administration Committee office for major industries, undertaking the major decisions, operation management and major project problem coordination of open economic work of the city according to the rights and liabilities granted by municipal Party committee and municipal government; supervising the implementation of matters decided by conference of municipal “industry five-person team”.
Convenient Approval Licensing Guarantee
Nanchang Administrative Approval Administration (Nanchang Municipal Administrative Service Center) formulates a series of systems to guarantee efficient and convenient licensing:
Acceptance System Bearing Material-absent for Government Service Matter:In terms of the examination and approval items having the basic conditions and main application materials and meeting the statutory form but lacking the secondary conditions or application materials, after the applicants making corresponding commitments, the government service department will accept the case first and give the applicants a one-time notification informing the correct materials, correction form, time limit and overdue correction method. After the applicant correcting the materials, the opinions and results will be issued within the time limit of commitment.
Denying Matter Filing System: Matters considered by workers in the window to be unable to be handled according to law while handling administrative approval, registration filing is required, and request for instructions shall be conducted level by level according to business management authority; the service object shall be informed of reason and basis in written form after determining to be unable to be handled, and the applicant shall be informed of enjoying the rights of applying for administrative review or administrative lawsuit.
“Green Channel” Service System: The Administration Committee of the center is in charge of organizing and coordinating relevant windows opening “green channel” for major industries and project approval, carrying out unified acceptance, rapid transfer and joint handling. Implementing “green channel” project approval; time limit upon approval is half shortened than the promised at least.
Staggered and Deferred Service System: At 12:00-13:30 on normal workdays, arrange personnel on duty to provide government affairs service; at 09:00-12:00am and 13:30-17:00pm on weekends and vacations, arrange personnel on duty to provide government affairs service for the handling windows to deal with the matters closely related to enterprises’ and masses’ daily production and living like real property, social insurance, medical insurance, employment, talents, public security & traffic management, exit & entry, and etc. (personnel on duty for traditional festivals like Spring Festival, Mid-autumn Festival and Dragon Boat Festival will be arranged at 09:00-12:00am.)
Service Guiding and Assisting System: Set up information desk on the lobby of 1F of Municipal Administrative Approval Administration as “convenient service window for reception, consultation, guidance and assistance” of Municipal Administrative Approval Administration. Arrange one person for guiding and assisting in each approval office to specially link with 1F information desk. Personnel in the information desk and for guiding and assisting mainly provide convenient service like consultation guidance and assistance for enterprises and masses coming for service.
Impartial Complaint Service Guarantee
In order to optimize the investment environment in Nanchang, practically safeguard the lawful rights and interests of investors, and help enterprises solve difficulties and problems, Nanchang Investment Promotion Bureau specially establishes investment service office, according to Interim Measures of Ministry of Commerce on Complaint Work from Foreign Invested Enterprises and Nanchang Municipal Regulations on Optimizing Investment Environment, dealing with complaints from foreign invested enterprises, helping solve foreign invested enterprises’ and investors’ problems in investment development.
Complaint Processing Principles: in conformity with the principles of fairness, justice and legitimacy, according to relevant laws and regulations, based on facts, taking laws as criterion.
Complaint Service Hotline: 12345